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  • Frequently Asked Questions
  • Setup Instructions
  • Troubleshooting

 

How does Liberty VPN Work?

The VPN (Virtual Private Network) will allow you to access the internet through our servers with a secure encrypted connection. This allows you to bypass restrictions from your internet provider. You connect to the internet like usually. Then you connect a second time to our VPN Server. This process does not require any additional software. An anonymous and secure connection is provided so that you can enjoy the freedom you deserve.

What system requirements do i need to use this service?

Our service is compatible with Windows XP, Vista, 7 & Mac OS X. To use our service no additional software is required as we make use of the software in your operating system. We will send you all the information necessary to set up the connection once you order a plan.

What can I use it with?

You can use our service with the following applications: No particular configuration is required and traffic is routed via our server.

Are there any calling charges?

There are NO calling charges. You only pay the subscription fee to access our service.

How is it anonymous?

With Liberty VPN Service you use the internet service provider (ISP) you already have. When your traffic is routed through our servers by a safe encrypted tunnel (VPN) your internet activities remain anonymous.

 

Hacking is based on getting your IP real address. When you use our service no matter what website you choose to visit, or send an email, use Skype etc. your real IP address is not provided to anyone. This is a great method to take against hacking.


Internet providers keep log files that record the activity of your IP address. These log files are sometimes saved indefinitely and may be given anyone who asks for them with or without a court order. This means that all your activities online are no longer private... BUT with our VPN service, an encrypted connection to a server will appear on your ISP log. One external IP address is used for all outgoing traffic from our server. Because this traffic is combined from many users it can not be separated even if someone tries it.

I did not receive my login details or setup instructions?

Please check your junk mail folder there is chance our email has been delivered there due to over zealous email filtering.

If it is not in your junk mail foler then contact us using our Contact Form OR by email support@libertyvpn.com.

If Skype is blocked does it work?

OF COURSE! Once your account is created you will be able to use such programs anywhere in the world even if it has been blocked. Even if it is not blocked you may experience better quality of sound through a VPN.

I can't send email through VPN.

If you can not send email using your ISP's mail server just configure your email program so that it sends through this SMTP server: 192.168.2.1

I can't connect to a FTP server.

If you Disable 'Passive FTP' in your FTP client software then it should work.

Is the service provided by Liberty VPN illegal?

Liberty VPN opposes any attempt to break any laws in any country. We work extremely hard in order to prevent any illegal activity, on our network, in accordance to the laws of our home country and those at the location of our servers.


The use of peer-2-peer networks (P2P) such as Bit Torrent is strictly prohibited and all orders are thoroughly screened for fraud. Virtual Private Network (VPN) usage is legal in the majority of countries with the exception of Cuba, Iran, Libya, North Korea, Sudan, and Syria.


Liberty VPN will not sell to people residing in the countries mentioned above. Furthermore, orders from Nigeria and Vietnam will be rejected because of the high possibility that it will be used for online fraud.


Access to certain websites and/or internet services as well as using VOIP, such as Skype, may be illegal in other countries with or without the use of a VPN. Liberty VPN service was designed to protect your privacy not to be used to bypass any laws.

How do I cancel my subscription?

There two ways which you can cancel your subscription:

  1. Go to Plimus.com login and cancel your subscription (follow this link Plimus). Please note that your login details for Plimus.com are not the same as the login details for your VPN access, and can be found in the initial email received by Plimus.
  2. Contact us and we can cancel your subscription for you (Use our Contact Form OR email us support@libertyvpn.com).

 

 

Please choose your device below:

 

  • Windows XP
  • Windows Vista
  • Windows 7
  • Mac OS
  • iPhone
  • iPad
  • Android
How to set up a PPTP VPN connection?

Once you have obtained your User ID and Password follow the setup Instructions below:

 

To setup a connection for Windows XP please follow these steps::

  1. Open the Control Panel
  2. Double click 'Network Connection'
  3. Go to Create a new connection (on the left of your screen)
  4. The New Connection Wizard will pop up, click next
  5. Select 'Connect to the network at my workplace', click next
  6. Select the 'Virtual Private Network', click next
  7. Enter Liberty VPN when you are asked for a company name
  8. If a Public Network Connection pops up select 'Do not dial the initial connection', click next
  9. Now it will ask you for an IP address or Host Name, enter the IP provided to you in the email, click next
  10. Check the box to add a connection to your desktop, click finish

An illustrative version is also available in PDF click here

How to set up a L2TP VPN connection?

Once you have obtained your User ID and Password follow the steps bellow:

  1. Open the Control Panel
  2. Double click 'Network Connection'
  3. Go to Create a new connection (on the left of your screen)
  4. The New Connection Wizard will pop up, click next
  5. Select 'Connect to the network at my workplace', click next
  6. Select the 'Virtual Private Network', click next
  7. Enter Liberty VPN when you are asked for a company name
  8. If a Public Network Connection pops up select 'Do not dial the initial connection', click next
  9. Now it will ask you for an IP address or Host Name, enter the IP provided to you in the email, click next
  10. Check the box to add a connection to your desktop, click finish
  11. Go to Network Connections in the Control Panel, right-click on connection created and choose properties.
  12. Then go to 'Networking' Tab and where it says 'Type of VPN' select 'L2TP IPSec VPN'.
  13. Then go to 'Security' Tab and click the button that says 'IPSec Settings'. Then enter the pre-shared key for  authorization 'secureserver'.
How to switch from PPTP VPN to L2TP VPN?

To switch to L2TP/IPSec please follow the instructions below:

  1. Go to Start > Control panel > Network connections.
  2. Right click on VPN connection and choose properties.
  3. Then go to 'Networking' Tab and where it says 'Type of VPN' select 'L2TP IPSec VPN'.
  4. Then go to 'Security' Tab and click the button that says 'IPSec Settings'. Then enter the pre-shared key for authorization which is: secureserver
  5. Click 'OK' and then connect.
How to set up an Open VPN (SSL) connection?

To set up a connection in Windows XP please follow the steps below:

  1. Go to https://www.clientconfig.com
  2. Login with username and password received
  3. Click on .exe file “Windows Installer” to download (the .ovpn is for Mac)
  4. Click on Run
  5. Click on Run again to run installation
  6. Press Install
  7. If a window pops up that software is not authenticated by windows click “continue anyway”
  8. Then double-click on the OpenVPN desktop icon to open the program
How to set up a SSTP VPN connection?

To setup an SSTP connection please follow the steps below:

  1. Open the Control Panel from the Start Menu and double-click on the Network & Internet Connections.
  2. Under Networking and Sharing Center, Click on 'Connect to a Network'.
  3. Then, Click on 'Set up a connection or Network'.
  4. Select the 'Connect to a Workplace' at the bottom of the list and then press 'Next'.
  5. You will be asked, 'How do you want to connect?' Select 'Use my Internet Connection (VPN)'.
  6. In the box labeled Internet address enter the IP address provided in our initial e-mail. In the box labeled Destination name enter 'LibertyVPN'. Unselect the first two check boxes and select the box 'don't connect now, just set it up so i can connect later' Press 'Next'.
  7. Now enter your Username and password (provided in our initial e-mail) then check 'Remember this password' and press 'Create'.
  8. The screen will show, 'The connection is Ready to use' Click the 'Close' button to return to the 'Network and Internet' screen.
  9. In the Network and Internet screen, click on 'Connect to a network' again.
  10. In the Connect to a Network screen, you should see the LibertyVPN connection that you have set up. Right-click on the LibertyVPN connection and choose 'Properties' from the menu that appears.
  11. Click on the 'Options' tab. Make sure the checkbox labeled 'Include Windows logon domain' is NOT checked.
  12. Click on the 'Security' tab. The security option should be 'Typical', 'Require Secured Password' and ONLY check 'require data encryption'
  13. Click on the 'Networking' tab. In the list of items that you see, make sure that only the 'Internet Protocol Version 4(TCP/IPv4)' and 'Client for Microsoft Networks' items are checked. If other protocols are checked, uncheck them by clicking on the checkbox.

IMPORTANT NOTE: To use L2TP/IPSec , go the Networking Tab of the VPN properties and change the 'Type of VPN' , then click 'IPsec Settings' and enter the pre-shared key: 'secureserver'.

 

Once you have obtained your User ID and Password follow the setup Instructions below:

 

To setup a connection for Windows Vista please follow these steps::

  1. Open the Control Panel from the Start Menu & double click on the Network & Internet Connections item
  2. Under Networking and Sharing Center, Click on 'Connect to a Network'
  3. Next, Click on 'Set up a connection or Network'
  4. Select the 'Connect to a Workplace' item at the bottom of the list and press 'Next'
  5. You will be asked, 'How do you want to connect?' Select 'Use my Internet Connection (VPN)'
  6. In the box labeled Internet address enter IP address provided in e-mail. In the box labeled Destination name enter 'Liberty VPN'; Unselect the first two check boxes and select the box 'don't connect now, just set it up so i can connect later' Press 'Next'
  7. Now enter your Username, password, check 'Remember this password' and press 'Create'.
  8. The screen will show, 'The connection is Ready to use' Click the 'Close' button to return to the 'Network and Internet' screen.
  9. In the Network and Internet screen, click on ,'Connect to a network' again.
  10. In the Connect to a Network screen, you should see the Liberty VPN connection that you have set up. Right-click on the Liberty  VPN connection and choose 'Properties' from the menu that appears.
  11. Click on the 'Options' tab. Make sure the checkbox labeled 'Include Windows logon domain' is NOT checked.
  12. Click on the 'Security tab. The security option should be 'Typical', 'Require Secured Password' and ONLY check 'require data encryption'
  13. Click on the 'Networking' tab. In the list of items that you see, make sure that only the 'Internet Protocol Version 4(TCP/IPv4)' and 'Client for Microsoft Networks' items are checked. If other protocols are checked, uncheck them by clicking on the checkbox.

To use L2TP/IPSec , go the Networking Tab of the VPN properties and change the 'Type of VPN' , then click 'IPsec Settings' and enter the pre-shared key: secureserver

How to set up a PPTP VPN connection?

Once you have obtained your User ID and Password follow the setup Instructions below:

 

To setup a connection for Windows 7 please follow these steps::

  1. Go to 'Start' and click on 'Control Panel'.
  2. In the window that opens click on 'Network and Internet'.
  3. Now Click on 'View Network Status and Tasks'.
  4. Click on 'Set up a new connection or Network'.
  5. A new window opens, please click on 'Connect to a Workplace'.
  6. Then click on 'Use my Internet Connection (VPN).
  7. Enter the IP address for our welcome email and a name for the connection such as 'Liberty VPN'. Also check the box 'Don't Connect now; just set it up so I can connect later', and click on 'Next'.
  8. Enter the username and password that you have received by email, check the box 'Remember this password' and click on 'Create' and then 'Close'.
  9. Click on the Network Connection icon in the task bar on the bottom right hand side of your screen (next to clock).
  10. Click on the connection (Liberty VPN for example) once and then right-click to choose 'Properties'.
  11. Click the Options tab - uncheck 'Include Windows logon domain' if checked.
  12. Now click on the 'Security' tab. Choose the 'PPTP' from the drop down menu.
  13. For Authentication, choose 'Allow These Protocols' and select CHAP and MS-Chap2.
  14. Now click on the Networking tab. Uncheck 'Internet Protocol Version 6 (TCP/IPv6)' & 'Client for Microsoft Networks' and press 'Ok'.
  15. Your Windows 7 VPN is ready. To connect, simply click on the connection in the task bar and select the VPN connection. Click connect.

An illustrative version is available in PDF click here

A video tutorial is also available click here

How to set up a L2TP VPN connection?

Once you have obtained your User ID and Password follow the steps bellow:

  1. Go to 'Start' and click on 'Control Panel'.
  2. In the window that opens click on 'Network and Internet'.
  3. Now Click on 'View Network Status and Tasks'.
  4. Click on 'Set up a new connection or Network'.
  5. A new window opens, please click on 'Connect to a Workplace'.
  6. Then click on 'Use my Internet Connection (VPN).
  7. Enter the IP address for our welcome email and a name for the connection such as 'Liberty VPN'. Also check the box 'Don't Connect now; just set it up so I can connect later', and click on 'Next'.
  8. Enter the username and password that you have received by email, check the box 'Remember this password' and click on 'Create' and then 'Close'.
  9. Click on the Network Connection icon in the task bar on the bottom right hand side of your screen (next to clock).
  10. Click on the connection (Liberty VPN for example) once and then right-click to choose 'Properties'.
  11. Click the Options tab - uncheck 'Include Windows logon domain' if checked.
  12. Now click on the 'Security' tab. Choose the 'L2TP/IPSec' Click on the 'Advanced Settings' button shown in the image below. You will be asked to enter a Pre-shared Authorization Key (secureserver) and click 'Ok'. from the drop down menu.
  13. For Authentication, choose 'Allow These Protocols' and select CHAP and MS-Chap2.
  14. Now click on the Networking tab. Uncheck 'Internet Protocol Version 6 (TCP/IPv6)' & 'Client for Microsoft Networks' and press 'Ok'.
  15. Your Windows 7 VPN is ready. To connect, simply click on the connection in the task bar and select the VPN connection. Click connect.
How to switch from PPTP VPN to L2TP VPN?

To switch to L2TP/IPSec VPN please follow the instructions below:

  1. Right-click on your Network Connection icon on the bottom right hand side of your screen (next to clock)
  2. Click on Open Network and sharing Center.
  3. Click on ‘Change Adapter Settings’ on the left menu to view VPN connections.
  4. Right-click on the VPN connection (Liberty VPN) and choose properties.
  5. Go to the ‘Security’ tab and change Network Type to L2TP.
  6. On the same tab click on the button that says ‘Advance settings’, Select ‘use pre-shared key’ and enter: secureserver
  7. Click on 'Ok' and then connect.
A video tutorial is also available click here
How to set up an Open VPN (SSL) connection?

To set up a connection in Windows XP please follow the steps below:

  1. Go to https://www.clientconfig.com
  2. Login with username and password received
  3. Click on .exe file “Windows Installer” to download (the .ovpn is for Mac)
  4. Click on Run
  5. Click on Run again to run installation
  6. Press Install
  7. If a window pops up that software is not authenticated by windows click “continue anyway”
  8. Then double-click on the OpenVPN desktop icon to open the program
How to set up a SSTP VPN connection?

To setup an SSTP connection please follow the steps below:

  1. Open the Control Panel from the Start Menu and double-click on the Network & Internet Connections.
  2. Under Networking and Sharing Center, Click on 'Connect to a Network'.
  3. Then, Click on 'Set up a connection or Network'.
  4. Select the 'Connect to a Workplace' at the bottom of the list and then press 'Next'.
  5. You will be asked, 'How do you want to connect?' Select 'Use my Internet Connection (VPN)'.
  6. In the box labeled Internet address enter the IP address provided in our initial e-mail. In the box labeled Destination name enter 'LibertyVPN'. Unselect the first two check boxes and select the box 'don't connect now, just set it up so i can connect later' Press 'Next'.
  7. Now enter your Username and password (provided in our initial e-mail) then check 'Remember this password' and press 'Create'.
  8. The screen will show, 'The connection is Ready to use' Click the 'Close' button to return to the 'Network and Internet' screen.
  9. In the Network and Internet screen, click on 'Connect to a network' again.
  10. In the Connect to a Network screen, you should see the LibertyVPN connection that you have set up. Right-click on the LibertyVPN connection and choose 'Properties' from the menu that appears.
  11. Click on the 'Options' tab. Make sure the checkbox labeled 'Include Windows logon domain' is NOT checked.
  12. Click on the 'Security' tab. The security option should be 'Typical', 'Require Secured Password' and ONLY check 'require data encryption'
  13. Click on the 'Networking' tab. In the list of items that you see, make sure that only the 'Internet Protocol Version 4(TCP/IPv4)' and 'Client for Microsoft Networks' items are checked. If other protocols are checked, uncheck them by clicking on the checkbox.

IMPORTANT NOTE: To use L2TP/IPSec , go the Networking Tab of the VPN properties and change the 'Type of VPN' , then click 'IPsec Settings' and enter the pre-shared key: 'secureserver'.

 

How to set up a PPTP VPN connection?

Once you have obtained your User ID and Password find the approporiate Mac version below and follow the setup Instructions:

 

MAC OS X 10.7 Lion

  1. Open 'System Preferences' (select the Apple icon in the upper left-hand corner and the System Preferences)
  2. Select 'Network' under the 'Internet and Wireless' category
  3. Click the '+' icon on the sidebar. Please Note: If you can't click the '+' (plus sign), click the padlock icon next to 'Click the lock to make changes'. Enter the password for an administrator account on your Mac, and then click 'OK'.
  4. Selecting the VPN Type:
    • a. As the Interface, select 'VPN'.
      b. As the VPN Type, select 'PPTP'.
      c. As the Service Name, enter 'Liberty VPN' or anything else you may want to name it.
      d. Click 'Create'.
  5. Configuring the default settings:
    • a. Leave the Configuration drop-down option as 'Default'.
      b. Server Address: Enter the server IP address provided in welcome email.
      c. Account Name: Enter your VPN username from welcome email.
      d. If you are the only user of your machine: Select 'Authentication Settings' and enter your password under     'Password'. Click 'OK'.
      e. If not already selected, select 'Show VPN status in menu bar'.
  6. Click 'Apply'.
  7. You may now securely connect via Wi-Fi or an Ethernet connection to our service by clicking 'Connect'.

 

MAC OS X 10.6 Snow Leopard
  1. Click on 'Network' under System Preferences.
  2. Click the '+' sign to create a new service.
  3. From the Interface pop down menu choose 'VPN'. VPN Type: L2TP IPSec or PPTP.
  4. Change the Service Name to 'Liberty VPN' or whatever you like and then click 'Create'.
  5. Click 'Authentication Settings'.
  6. Put your server address, login and shared secret from your welcome email. Click 'Apply'.
  7. Click Advanced (after apply!) and check the box 'Send all traffic over VPN connection'.
  8. Click DNS and add the DNS servers by using the '+' sign, you need two 208.67.222.222 and 208.67.220.220. After you add them click 'OK'.
  9. Click the box 'Show VPN status in menu bar' so you can easily connect and disconnect, and now hit the connect button to connect to your VPN.

 

Mac OS X 10.5 Leopard
  1. Click on the Apple Menu > System Preferences > Network.
  2. Click on the '+' button to add a new Network Connection.
  3. In the next window, select/input the following: For Interface, select VPN. For VPN Type, select PPTP For Service Name, type in 'Liberty VPN'.
  4. In the next window enter the following information: For Server address, type in address given to you. For Account Name, type in your login given to you.
  5. Click 'Apply'.
  6. Click the Advanced button and under the Options tab make sure to check Send all traffic over VPN. Hit OK
  7. You have successfully setup your PPTP VPN connection in Mac OS X Leopard.
  8. If internet traffic is not being sent over the VPN then go to 'System Preferences' > 'Network' and click on your VPN connection. Click the 'Advanced' button, and in the 'Options' tab make sure that 'Send all traffic over VPN connection' is checked.

 

Mac OS X 10.4 Tiger

  1. Open the 'Applications' folder by going to the Finder and choosing 'New Finder Window' from the 'File' menu. Click on the 'Applications' icon, then scroll down until you see the 'Internet Connect' icon.
  2. Double-click on the 'Internet Connect' icon. You should see a new window.
  3. Next, go to the 'File' menu and select 'New VPN Connection Window.' Click 'PPTP,' then click 'Continue.'
  4. Enter the information. In the 'Server Address.' box type the IP address. Enter username & Password. Encryption should be set to Automatic and 'Enable VPN on demand' should be unchecked
  5. Click the 'OK' button. Your configuration is saved, and you're ready to connect!

 

An illustrative version is available in PDF click here

A video tutorial is also available click here

How to set up a L2TP VPN connection?

Once you have obtained your User ID and Password find the approporiate Mac version below and follow the setup Instructions:

 

MAC OS X 10.7 Lion

  1. From the Apple menu, select 'System Preferences'. When the System Preferences window opens, from the View menu, select 'Network'.
  2. Near the bottom left corner of the Network window click the '+' (plus sign). Please Note: If you can't click the '+' (plus sign), click the padlock icon next to 'Click the lock to make changes'. Enter the password for an administrator account on your Mac, and then click 'OK'.
    • a. In the sheet that appears, next to 'Interface', choose 'VPN'.
      b. Next to 'VPN Type', choose 'L2TP over IPSec'.
      c. As the Service Name, enter 'Liberty VPN' or anything else you may want to name it.
      d. Click 'Create'.
  3. In the 'Server Address' field, enter the appropriate server IP address that is provided in the welcome email.
  4. In the 'Account Name' field, type your VPN username we provided you in the welcome email.
  5. Click 'Authentication Settings'. In the 'User Authentication' section, make sure Password is selected, and then enter your VPN password
  6. In the 'Machine Authentication' section, make sure Shared Secret is selected, and enter the L2TP 'Shared Secret' provided in the welcome email.
  7. Click 'OK'.
  8. Click 'Advanced'. Under the 'Options' tab, make sure 'Send all traffic over VPN connection' is checked, and then click 'OK'.
  9. Click 'Apply' to make a VPN connection and click 'Connect'.

To display a small VPN icon in the upper right corner of your screen, leave Show VPN status in menu bar checked. You can then click this icon and select from several options in the pull-down menu, rather than having to access VPN options from System Preferences.

 

Mac OS X 10.6 Snow Leopard

  1. Go to 'System Preferences' in the apple menu and then click on 'Network' that is located under 'Internet & Network'
  2. On the bottom left, if the lock icon looks 'locked', click on it and type in your Administrator Name and password.
  3. Click the '+' icon to make a new VPN connection
  4. A new window appears. Click on the 'Interface' menu to see the list of choices. Select 'VPN'.
  5. Now change the 'VPN type' and select 'L2TP IPSec VPN' and for 'service name' name it something like 'Liberty VPN'. Click 'Create'
  6. Now you can start entering your VPN account information and when done, click on 'Authentication settings'.
    • - Configuration: Default
      - Server address: In the welcome email
      - Account name: Username found in welcome email.
      - Encryption: Automatic
  7. In the 'Authentication Settings' window fill in the settings and press 'OK'.
    • - User Authentication: Enter you password found in the Welcome email
      - Machine Authentication: enter the shared secret found in email
  8. Click Advanced and make sure 'Send all traffic over VPN connection' is checked and now click 'OK'.
  9. Check the box to 'Show VPN status in menu bar' for easy access later and now click Apply to save the settings.
  10. Click on the VPN icon in the menu bar at the top right corner and select Connect Liberty VPN or whatever you named it.
  11. To disconnect from the VPN, click on the VPN icon again and select Disconnect VpnAccounts.com or whatever you named it.

 

Mac OS X 10.5 Leopard

  1. Click on System Preferences in the apple menu and then click on ‘Network’ that is located under ‘Internet & Network’.
  2. On the bottom left, if the lock icon looks ‘locked’, click on it and type in your Administrator Name and password.
  3. Click the '+' icon to make a new VPN connection. A new window appears. Click on the 'Interface' menu to see the list of choices. Select VPN.
  4. Now change the ‘VPN type’ and select ‘L2TP IPSec VPN’ and for ‘service name’ name it something like Liberty VPN. Click ‘Create’.
  5. Now you can start entering your VPN account information and when done, click on ‘Authentication settings’. - Configuration: Default
    - Server address: In the welcome email
    - Account name: Username found in welcome email.
    - Encryption: Automatic
  6. In the ‘Authentication Settings’ window fill in the settings and press ‘OK’.
    7. - User Authentication: Enter you password found in the Welcome email
    - Machine Authentication: enter the shared secret found in email
  7. Click Advanced and make sure ‘Send all traffic over VPN connection’ is checked and now click ‘OK’.
  8. Check the box to ‘Show VPN status in menu bar’ for easy access later and now Click ‘Apply’ to save the settings.
  9. Connect by selecting your VPN connection in the connection list and click the ‘Connect’ button.

 

Mac OS X 10.4 Tiger

  1. First, open the 'Applications' folder by going to the Finder and choosing 'New Finder Window' from the 'File' menu. Click on the 'Applications' icon, then scroll down until you see the 'Internet Connect' icon.
  2. Double-click on the 'Internet Connect' icon. You should see a new window.
  3. Next, go to the 'File' menu and select 'New VPN Connection Window.' Click 'L2TP over IPsec,' then click 'Continue.'
  4. On the next screen click the 'Other' popup menu, then select 'Edit Configurations.'
  5. In the Description box type 'Liberty VPN'. In the 'Server Address.' box type the IP address. Enter username & Password. In the Shared Secret box type 'secureserver' . 'Enable VPN on demand' should be unchecked.
  6. Click the 'OK' button. Your configuration is saved, and you're ready to connect!

 

How to switch from PPTP VPN to L2TP VPN?

To switch to L2TP/IPSec VPN please follow the instructions below:

  1. Open system preferences and click onto 'Network'.
  2. Click the '' button on the network connections pane.
  3. From the drop down menu select 'VPN' followed by 'L2TP' then click 'Create'.
  4. Enter the VPNUK server that was issued to you in the welcome email into the 'Server Address' field and the account username in the 'Account Name' field then click the 'Authentication Settings' button.
  5. Enter your 'Password' and the Shared Secret 'secureserver' then click 'OK'.
  6. Click the 'Advanced' button.
  7. Tick 'send all traffic over VPN connection', press 'OK'.
  8. Click 'Apply'.
  9. Leave the 'Show VPN status in menu bar' box ticked and press 'Connect'.
  10. Finished! You can Connect/Disconnect to the server from the menu bar.
How to set up an Open VPN (SSL) connection?

To set up a connection on a Mac, a Graphical User Interface called Tunnelblick will be needed. To install this GUI, and OpenVPN please follow the steps below:

  1. Download the package from the site http://www.tunnelblick.net. It is a Zip compressed file which contains the GUI and the OpenVPN software.
  2. Double-click on the zip file (we suppose it is located on the Desktop) to extract the only file that contains. The executable file called Tunnelblick appears on the Desktop.
  3. Double-click on the file Tunnelblick to start the program. A dialog box appears to alert you that configuration files must be stored in the directory Library/openvpn/. Press [Continue] and then close the openvpn.conf configuration file. We will not use this example file;.
  4. Tunnelblick is now installed and its icon appears near the clock. At this point, you have to configure OpenVPN to establish the VPN connection.
  5. Get the file .ovpn from  https://www.clientconfig.com and use the Finder to put it in the directory Library/openvpn of the user home directory.
  6. Close Tunnelblick by clicking the [Quit] item from the menu that appears by clicking on the Tunnelblick's icon. Restart it again by double-clicking on the Tunnelblick program. Choose it to start the VPN connection.

 

Once you have obtained your User ID and Password follow the setup Instructions below:

 

Go to Settings > General > Network > VPN and choose 'Add VPN connection'

Choose 'PPTP VPN' on the top. If you Choose L2TP then you must enter the 'Secret' which is secureserver

 

* Server = your computer's external IP or hostname, in welcome email
* Account = your account login, in welcome email
* RSA SecurID = OFF
* Password = your account password, in welcome email
* Secret = in welcome email
* Send all traffic = ON
* Proxy = OFF

 

An illustrative version is also available in PDF click here

Once you have obtained your User ID and Password follow the setup Instructions below:

 

To use VPN on iPad, you need to configure VPN first.

Configure VPN

Go to Settings > General > Network > VPN > Add VPN Configuration. Then use the VPN settings for your device.
Choose 'PPTP VPN' on the top. If you Choose L2TP (recommended) then you must enter the 'Secret' which is: secureserver


* Server = your computer's external IP or hostname, in welcome email
* Account = your account login, in welcome email
* RSA SecurID = OFF
* Password = your account password, in welcome email
* Secret = in welcome email
* Send all traffic = ON
* Proxy = OFF


Turn VPN on or off

If you have created a VPN configuration, you would find the option to turn VPN on or off in the 'Settings'.

First disable Wi-Fi on iPad, then start VPN in the settings. Wait until it finishes connecting and the status bar would has the VPN icon.

Please Note: iPad will drop VPN whenever changing the networks.

Once you have obtained your User ID and Password follow the setup Instructions below:

 

VPN does not work on most Android 1.6 phones (even if option is available) Just upgrade it to 2.1 and you will be able to connect.

 

To set up a PPTP VPN please follow these steps (for L2TP/IPSec see below):

  1. Start from home screen.
  2. Press button on your phone to bring up the menu.
  3. Go to Settings > Wireless & Networks > VPN Settings
  4. Tap on 'Add VPN'.
  5. Then on 'Add PPTP VPN'.
  6. Select 'VPN name'.
  7. Input: Liberty VPN.
  8. Under 'set VPN server' input the IP address provided in the welcome mail.
  9. Disable encryption. It's necessary.
  10. Under 'DNS search domains' enter 208.67.222.222
  11. Press menu button on phone and select 'Save'.
  12. Now you should see Liberty VPN connection in list. Tap on it.
  13. Authorization window will appear. Enter your username and password (password is case sensitive).
  14. You should be successfully connected now.

 

For L2TP/IPSec connections:

 

Same as above but select the 'L2TP/IPsec with PSK' option in step 5.

-Set Ipsec Pre-shared key = secureserver

-Do NOT enable L2TP Secret

 

We recommend you download 'VPN SHOW' application from Android Market for quick access to VPN settings.

 

An illustrative version is available in PDF click here

 

 

 

Please choose your device below:

 

  • Windows XP
  • Windows Vista
  • Windows 7
  • Mac OS
  • iPhone
  • iPad
I can't connect to the server. The VPN connection fails, what should I try first?

If you are unable to connect to the VPN server here are some quick things to consider.

  1. The first thing to do with any error is restart the computer, router/modem. Then test the VPN connection.
  2. Type account details don't copy and paste and note the CAPS and in the password if any. Sometimes when you copy-paste the password a blank space is added at the end this will cause login to fail
  3. Try both L2TP IPsec, PPTP. With L2TP IPsec you will need to use a preshared key found in the welcome e-mail.
  4. If you are using a wireless connection, try the connection while connected via a cable directly to the modem.
  5. Please check your firewall software. Disable or configure the firewall, such as Norton, by adding the server IP to the 'trusted' list. If you are able to connect when the firewall is disabled, set an exception for all traffic to the VPN server IP address. If not sure how to do that, contact us and let us know what program you are using.
  6. If connecting via a router, you should have PPTP Pass-through and ipsec pass-through enabled. By default, it is in most cases.
  7. Go to http://www.whatismyip.com/ and verify the VPN IP address is correct. This way we know for sure that you are connected through the VPN.
  8. If it was working before and not anymore, delete the VPN Connection from your computer and recreate it.
  9. If still having issues, it might be wise to try the connection at a different location or on a friends computer at another location. Do not save account username and password on your friends computer.
I can connect to the VPN but cannot browse?

This is most likely a DNS related issue, please follow the instructions below to resolve the issue:

  1. Right click on your VPN connection, and select 'Properties'.
  2. On the resulting dialog, select the TCP/IP protocol to highlight it, then click the 'Properties' button.
  3. Once the dialog opens up, in the bottom section, select the radio button 'use the following DNS server addresses' and enter the server DNS IP: 208.67.220.220 and 208.67.222.222
  4. Save and exit the networking dialogs and test the connection.

If the issue persists, please repeat the steps and assign the DNS IP to your internet connection adapter ( Wifi or ethernet adapter). Be sure to write down the current server addresses or settings on a piece of paper before changing.

 

Let us know what you have tried if you still cant browse (Use our Contact Form OR email us support@libertyvpn.com).

I still cannot access 'Geo-blocked' websites?

Please delete the temporary internet files and cookies from your web browser (Internet Explorer, Firefox), restart your PC and router (if possible). Then test the VPN connection again.

 

Let us know what you have tried if you still cant browse (Use our Contact Form OR email us support@libertyvpn.com).

Getting VPN Error 619?

You may need to reset the TCP IP Stack on the Windows machine! Some more info

 

If you receive an 'Error 619', please try the following:

Click Start, then run.

Type 'cmd' and press enter

A black box should open up (Command Prompt), at this point type in and press enter: netsh int ip reset reset.txt

Getting VPN Error 678?

To fix this error try the following:

 

- Restart the modem or router
- Delete the VPN connection and re-create it. It may be corrupt.
- Temporarily disable the firewall
- Restart the computer.

 

For more information please visit : http://support.microsoft.com/kb/892889

Getting VPN Error 691?

If you are getting error 691 it is most probably due to one of the following:

The username and/or password are incorrect.

Another computer is already connected with the same account. Your router supports only one VPN connection.

The account may have expired and is now disabled.

 

Therefore, make sure that you enter your username and password exactly as displayed in the welcome e-mail. Please note that during copy-paste a 'Space' may be copyed with the login details. If you're certain that no other computer is connected, wait a few minutes and then try to connect again. Also, please make sure the 'Include Windows logon domain' check box is unchecked in the Options tab of the VPN connection's Properties dialog box.

Getting VPN Error 721?

Error 721 is a PPTP VPN error (The type of setup that you have configured).

This issue can occur if the network firewall does not permit GRE traffic (IP protocol 47). PPTP uses GRE for tunneled data.
To solve this issue configure the network firewall between the VPN client and the server to permit GRE.

In addition, make sure that the network firewall permits TCP traffic on port 1723. Both of these conditions must be met to establish VPN connectivity by using PPTP.

 

Additional Tips:

Disable you firewall application / security program on the computer and test the VPN.

If using a wireless connection, try using cable.

Reboot the router/modem wait for internet to resume and test the VPN connection.

 

If you are still unable to make it work, Switch to L2TP IPsec VPN

Getting VPN Error 789?

The first thing that should be done is reboot and test the VPN. If you still get error 789 then you can try the following:

Your operating system is not correctly configured to connect to an L2TP server. The connection attempt is failing before a connection to the server is ever attempted. This error is caused entirely by a misconfiguration of the user's operating system.

Location, or connect type has no bearing on receiving this error message.

 

Click on the Start > Run > Type services.msc and press enter Find: -- Locate both: 'IKE and AuthIP IPsec Keying Modules' and 'IPsec Policy Agent'.
In the 'status' column it should state 'started' Right click the service and click restart. If it is not 'started' Right click to start it. Right click and click properties. For 'startup type' choose 'automatic' and save. Reboot and test the VPN connection.

Connection seems slow or I get disconnected. What to do?

We recommend that you adjust the MTU setting to 1372.

To do so please follow the instructions here http://support.microsoft.com/kb/826159

What shall I do if I am still experiencing issues?

Contact us using our Contact Form OR email us at support@libertyvpn.com.

 

Please provide the following information:

  1. Describe the issue as clearly as possible.
  2. State what operating system you are using (Windows XP, Windows 7, Mac, iPhone etc).
  3. Explain what you have already tried.

 

I can't connect to the server. The VPN connection fails, what should I try first?

If you are unable to connect to the VPN server here are some quick things to consider.

  1. The first thing to do with any error is reboot the computer, router/modem. When internet resumes, test the VPN connection.
  2. Type account details don't copy and paste and note the CAPS in the password if any. Sometimes when you copy & paste your password a blank space is added at the end.
  3. Try both L2TP IPsec, PPTP and if applicable SSTP. With L2TP IPsec you will need to use a preshared key / Shared secret stated in the welcome e-mail.
  4. If you are using a wireless connection, try the connection while connected via a cable directly to the modem.
  5. Please check your firewall software. Disable/configure firewall such as Norton, OneCare by adding the server IP to the 'trusted' list. If you are able to connect when the firewall is disabled, set an exception for all traffic to the VPN server IP address. If not sure how to do that, contact us and let us know what program you are using.
  6. If connecting via a router, you should have PPTP Pass-through and ipsec pass-through enabled. By default, it is in most cases.
  7. Some users have found that disabling UAC allows the connections to work.
  8. Go to http://www.whatismyip.com/ and verify the VPN IP address is correct. This way we know for sure that you are connected through the VPN.
  9. If it was working before and not anymore, delete the VPN Connection from your computer and recreate it.
  10. If still having issues, it might be wise to try the connection at a different location or on a friends computer at another location. Do not save account username and password on your friends computer.
I can connect to the VPN but cannot browse?

This is most likely a DNS related issue, please follow the instructions below to resolve the issue:

  1. Go to the Network and sharing center to find the VPN connection.
  2. Right-click on the VPN icon and choose ‘Properties’
  3. Then Click once on the ‘Internet Protocol version 4 (TCP/IPv4)’ and then click on the ‘Properties’ button.
  4. In the new window choose ‘Use the following DNS server addresses’ and enter these IPs 208.67.220.220 and 208.67.222.222
  5. Click ‘Ok’ and ‘Ok’ and try to connect again.

If the issue persists, please repeat the steps and assign the DNS IP to your internet connection adapter ( Wifi or ethernet adapter). Be sure to write down the current server addresses or settings on a piece of paper before changing.

 

You may also check the binding order of network adapters in Vista or here

 

Let us know what you have tried if you still cant browse (Use our Contact Form OR email us support@libertyvpn.com).

Windows Vista with Live OneCare installed - It can blocks VPN

Windows Live OneCare replaces the existing built-in firewall and although applications are enabled by default for communication, certain required ports are not. Thus, when you attempt to create a VPN connection to a network, the process will appear to hang, then fail, at the username and password authentication stage.

 

To resolve this issue, follow the steps below:

  1. Start the Windows Live OneCare console (right-click the OneCare taskbar icon, which is normally a green circle with 1 in it, and select 'Open Windows Live OneCare').
  2. On the left side of the OneCare dialog box under Other Tasks, click the 'View or change settings' link.
  3. On the 'Windows Live OneCare Settings' dialog box, select the Firewall tab.
  4. Click the 'Advanced settings' button.
  5. Select the 'Ports and Protocols' tab on the 'Advanced settings' dialog box.
  6. Select the 'VPN - General Routing Encapsulation (GRE)' check box.
  7. Click OK to all open dialog boxes. The VPN connection should now work
I still cannot access 'Geo-blocked' websites?

Please delete the temporary internet files and cookies from your web browser (Internet Explorer, Firefox), restart your PC and router (if possible). Then test the VPN connection again.

 

Let us know what you have tried if you still cant browse (Use our Contact Form OR email us support@libertyvpn.com).

Getting VPN Error 789?

The first thing that should be done is reboot and test the VPN. If you still get error 789 then you can try the following:

  1. Your operating system is not correctly configured to connect to an L2TP server. The connection attempt is failing before a connection to the server is ever attempted. This error is caused entirely by a misconfiguration of the user's operating system.
  2. Location, or connect type has no bearing on receiving this error message.

Click on the Start & type services.msc in the search box and then right click on it when it appears in the list and select 'Run as administrator'.
In the 'status' column it should state 'started' Right click the service and click restart. If it is not 'started' Right click to start it. Right click and click properties. For 'startup type' choose 'automatic' and save. Reboot and test the VPN connection.

What shall I do if I am still experiencing issues?

Contact us using our Contact Form OR email us at support@libertyvpn.com.

 

Please provide the following information:

  1. Describe the issue as clearly as possible.
  2. State what operating system you are using (Windows XP, Windows 7, Mac, iPhone etc).
  3. Explain what you have already tried.

 

I can't connect to the server. The VPN connection fails, what should I try first?

If you are unable to connect to the VPN server here are some quick things to consider.

  1. The first thing to do with any error is restart the computer, router/modem. Then test the VPN connection.
  2. Type account details don't copy and paste and note the CAPS and in the password if any. Sometimes when you copy-paste the password a blank space is added at the end this will cause login to fail
  3. Try both L2TP IPsec, PPTP. With L2TP IPsec you will need to use a preshared key found in the welcome e-mail.
  4. If you are using a wireless connection, try the connection while connected via a cable directly to the modem.
  5. Please check your firewall software. Disable/configure firewall such as Norton, by adding the server IP to the 'trusted' list. If you are able to connect when the firewall is disabled, set an exception for all traffic to the VPN server IP address.
  6. If connecting via a router, you should have PPTP Pass-through and ipsec pass-through enabled. By default, it is in most cases.
  7. Go to http://www.whatismyip.com/ and verify the VPN IP address is correct. This way we know for sure that you are connected through the VPN.
  8. If it was working before and not anymore, delete the VPN Connection from your computer and recreate it.
  9. If still having issues, it might be wise to try the connection at a different location or on a friends computer at another location. Do not save account username and password on your friends computer.
I can connect to the VPN but cannot browse?

This is most likely a DNS related issue, please follow the instructions below to resolve the issue:

  1. Go to the Network and sharing center to find the VPN connection.
  2. Right-click on the VPN icon and choose ‘Properties’
  3. Go to the ‘Options’ tab and UNCHECK the box next to ‘Include Windows Logon domain’
  4. Now go to the ‘’Networking’ tab and UNCHECK the boxes next to ‘Internet Protocol Version 6 (TCP/IPv6)’ & ‘File and Printer sharing for Microsoft networks’
  5. Then Click once on the ‘Internet Protocol version 4 (TCP/IPv4)’ and then click on the ‘Properties’ button.
  6. In the new window choose ‘Use the following DNS server addresses’ and enter these IPs 208.67.220.220 and 208.67.222.222
  7. Click ‘Ok’ and ‘Ok’ and try to connect again.

If the issue persists, please repeat the steps and assign the DNS IP to your internet connection adapter ( Wifi or ethernet adapter). Be sure to write down the current server addresses or settings on a piece of paper before changing.

 

You may also check the binding order of network adapters in Windows or here


Let us know what you have tried if you still cant browse (Use our Contact Form OR email us support@libertyvpn.com).

I still cannot access 'Geo-blocked' websites?

Please delete the temporary internet files and cookies from your web browser (Internet Explorer, Firefox), restart your PC and router (if possible). Then test the VPN connection again.

 

Let us know what you have tried if you still cant browse (Use our Contact Form OR email us support@libertyvpn.com).

Getting VPN Error 789?

The first thing that should be done is reboot and test the VPN. If you still get error 789 then you can try the following:

  1. Your operating system is not correctly configured to connect to an L2TP server. The connection attempt is failing before a connection to the server is ever attempted. This error is caused entirely by a misconfiguration of the user's operating system.
  2. Location, or connect type has no bearing on receiving this error message.

Click on the Start & type services.msc in the search box and then right click on it when it appears in the list and select 'Run as administrator'.
In the 'status' column it should state 'started' Right click the service and click restart. If it is not 'started' Right click to start it. Right click and click properties. For 'startup type' choose 'automatic' and save. Reboot and test the VPN connection.

Connection seems slow or I get disconnected. What to do?

We recommend that you adjust the MTU setting to 1372.

Please follow the instructions below to change the MTU setting:

  1. Open a command line window as an Administrator (i.e. go to All Programs > Accessories > Command Prompt right click and select Run as administrator) ...
  2. Type the command: netsh and wait for prompt
  3. Type the command: interface and wait for prompt
  4. Type the command: ipv4 and wait for prompt
  5. Type the command: show interfaces (a list should appear with your internet connections and note the equivalent Idx number)
  6. Type the command set subinterface Enter Idx number e.g. 13 mtu=1372 store=persistent
  7. Test the connection.
What shall I do if I am still experiencing issues?

Contact us using our Contact Form OR email us at support@libertyvpn.com.

 

Please provide the following information:

  1. Describe the issue as clearly as possible.
  2. State what operating system you are using (Windows XP, Windows 7, Mac, iPhone etc).
  3. Explain what you have already tried.

 

I can't connect to the server. The VPN connection fails, what should I try first?

If you are unable to connect to the VPN server here are some quick things to consider.

  1. The first thing to do with any error is reboot the computer, router/modem. When internet resumes, test the VPN connection.
  2. Type account details don't copy and paste and note the CAPS in the password if any. Sometimes when you copy & paste your password a blank space is added at the end.
  3. Try both L2TP IPsec, PPTP and if applicable SSTP. With L2TP IPsec you will need to use a preshared key / Shared secret stated in the welcome e-mail.
  4. If you are using a wireless connection, try the connection while connected via a cable directly to the modem.
  5. Please check your firewall software. Disable/configure firewall such as Norton, Zone alarm, onecare by adding the server IP to the 'trusted' list. If you are able to connect when the firewall is disabled, set an exception for all traffic to the VPN server IP address. If not sure how to do that, contact us and let us know what program you are using.
  6. If connecting via a router, you should have PPTP Pass-through and ipsec pass-through enabled. By default, it is in most cases.
  7. Some users have found that disabling UAC allows the connections to work.
  8. Please ping the VPN server IP Address that you are trying to connect to. Are you able to reach the server?
  9. If it was working before and not anymore, delete the VPN Connection from your computer and recreate it.
  10. If still having issues, it might be wise to try the connection at a different location or on a friends computer at another location. Do not save account username and password on your friends computer.
I can connect to the VPN but cannot browse?

This is most likely a DNS related issue, please follow the instructions below to resolve the issue:

  1. Apple menu.
  2. System Preferences.
  3. Click Network.
  4. Select 1st connection (Liberty VPN).
  5. Click Advanced.
  6. Select DNS tab.
  7. Add the OPENDNS IP addresses using the sign at bottom (208.67.220.220 and 208.67.222.222).
  8. Click Apply.

If the issue persists, please repeat the steps and assign the DNS IP to your internet connection adapter (Wi-fi or Ethernet adapter). Be sure to write down the current server addresses or settings on a piece of paper before changing.

 

Let us know what you have tried if you still cant browse (Use our Contact Form OR email us support@libertyvpn.com).

I still cannot access 'Geo-blocked' websites?

Please delete the temporary internet files and cookies from your web browser (Safari, Firefox), restart your Mac and router (if possible). Then test the VPN connection again.

 

Let us know what you have tried if you still cant browse (Use our Contact Form OR email us support@libertyvpn.com).

Connection seems slow or I get disconnected. What to do?

We recommend that you adjust the MTU setting to 1372.

To do so please follow the instructions here http://support.apple.com/kb/HT2532?viewlocale=en_US

What shall I do if I am still experiencing issues?

Contact us using our Contact Form OR email us at support@libertyvpn.com.

 

Please provide the following information:

  1. Describe the issue as clearly as possible.
  2. State what operating system you are using (Windows XP, Windows 7, Mac, iPhone etc).
  3. Explain what you have already tried.

 

 

I can connect to the VPN but cannot browse?

This is most likely a DNS related issue, please follow the instructions below to resolve the issue:

  1. Go to Settings > General > Network
  2. Select ‘WiFi”
  3. Now select the WiFi network that you use since you may have several. Tap on the blue arrow.
  4. You will need to type in the DNS settings. If you have DNS setting already, write them down before proceeding.
    Enter: 208.67.220.220 and 208.67.222.222
  5. Disconnect from the Wifi connection and reconnect. - Connect to VPN and test it.

Let us know what you have tried if you still cant browse (Use our Contact Form OR email us support@libertyvpn.com).

What shall I do if I am still experiencing issues?

Contact us using our Contact Form OR email us at support@libertyvpn.com.

 

Please provide the following information:

  1. Describe the issue as clearly as possible.
  2. State what operating system you are using (Windows XP, Windows 7, Mac, iPhone etc).
  3. Explain what you have already tried.

 

I can connect to the VPN but cannot browse?

This is most likely a DNS related issue, please follow the instructions below to resolve the issue:

  1. Go to Settings > General > Network
  2. Select ‘WiFi”
  3. Now select the WiFi network that you use since you may have several. Tap on the blue arrow.
  4. You will need to type in the DNS settings. If you have DNS setting already, write them down before proceeding.
    Enter: 208.67.220.220 and 208.67.222.222
  5. Disconnect from the Wifi connection and reconnect. - Connect to VPN and test it.

Let us know what you have tried if you still cant browse (Use our Contact Form OR email us support@libertyvpn.com).

What shall I do if I am still experiencing issues?

Contact us using our Contact Form OR email us at support@libertyvpn.com.

 

Please provide the following information:

  1. Describe the issue as clearly as possible.
  2. State what operating system you are using (Windows XP, Windows 7, Mac, iPhone etc).
  3. Explain what you have already tried.